Communications > Working in the Communications Center > Using the Outlook view

Using the Outlook view

The Outlook view is available only if you have enabled the Outlook/Exchange E-mail Link and selected the option in your preferences to make the view available.

This view is your Outlook Mail embedded in your Amicus Communications module. It includes the Outlook right-click commands to perform all available Outlook-based actions on Outlook e-mails, including: Open, Reply, Reply to All, Forward, Delete, and Print. However, we recommend that you use the commands in the Amicus Toolbar at the bottom (New & Save, Reply & Save, etc.), and the Save and Associate controls in the control panel, to perform the indicated actions. This will ensure that Amicus saves the sent e-mail, e-mail reply, or forwarded e-mail from this view.

Outlook folders—To show e-mails for a particular Outlook folder, select that folder in the list box provided in the control panel. You may save to Amicus only the e-mails in your Outlook Inbox and Sent Items folders.